Delivery Options Overview – Lansotech Solutions

Conditions for Exchange or Return

To ensure smooth processing, the following guidelines apply:

1. Proof of Purchase Required
   Customers must present the original invoice or receipt when requesting an exchange or return.

2. Return Period

   • Items must be returned within 7 days from the date of purchase.

   • For online orders, the return period is counted from the date of delivery.

3. Product Condition

   • Products must be returned in their original packaging, complete with manuals, accessories, and warranty cards.

   • Items showing signs of misuse, physical damage, or missing parts may not qualify for return.

4. Eligible Products

   • Computers, laptops, and accessories that are defective on arrival (DOA).

   • Products delivered in error or those that are different from what was ordered.

   • Items under manufacturer’s warranty that fail within the first 7 days of purchase.

Non-Returnable Products

For hygiene, licensing, and security reasons, some items cannot be exchanged or returned once sold:

• Opened software packages and activation keys.

• Consumables such as printer inks and toners once opened.

• Items that have been tampered with or serviced by unauthorized technicians.

Step-by-Step Exchange & Return Process

At Lansotech Solutions, our return system is simple and efficient.

1. Initiate a Request
   Contact our customer support team via phone, email, or by visiting our Nairobi shop to lodge your return request.

2. Product Assessment
   Our technical team inspects the returned item to verify its condition and confirm eligibility under the policy.

3. Approval & Processing
   Once approved, you may choose one of the following:

   • Exchange for another product of equal or higher value.

   • Repair or replacement of defective items under warranty.

   • Refund processed through the original payment method (where applicable).

Refunds and Store Credit Options

Depending on the nature of your purchase, we provide flexible refund options:

• Direct Refunds – Customers who paid via M-Pesa, bank transfer, or card payment will receive refunds directly through the same method.

• Store Credit – Customers may opt for store credit to be used for future purchases. This is especially beneficial for corporate clients who frequently place bulk orders.

Corporate Clients and Bulk Orders

We also provide a tailored return and exchange policy for businesses and organizations that purchase in bulk:

• Advance replacement options for critical IT equipment.

• Priority handling to reduce downtime.

• Flexible store credit balances for quick re-orders.

This makes Lansotech Solutions the ideal partner for corporate IT procurement in Nairobi and across Kenya.

Warranty Support

Most of our products come with a manufacturer’s warranty, and we assist our customers in processing claims. Depending on the item, warranty coverage may include:

• Repair or replacement of faulty components.

• Full replacement for irreparable items within the warranty period.

• After-sales support and technical assistance for troubleshooting.