Delivery & Return
Free delivery available on 10 of products over KES 50,000. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Delivery Options Overview – Lansotech Solutions
At Lansotech Solutions, we understand that every customer values convenience, reliability, and efficiency when it comes to receiving their products. That is why we have developed a comprehensive delivery options system designed to cater to different needs, whether you are purchasing in bulk for your office, ordering a single laptop, or requesting specialized IT equipment.
Our delivery solutions are crafted to ensure that clients in Nairobi, across Kenya, and beyond receive their purchases on time and in perfect condition. Below is a detailed overview of our delivery options, tailored to match diverse customer requirements.
Same-Day Delivery in Nairobi
For customers located within Nairobi and surrounding areas, we provide same-day delivery on a wide range of products including desktops, laptops, monitors, printers, and accessories. Orders placed before midday are eligible for same-day shipping, ensuring that your business operations are never delayed.
Delivery speed: Within 1–8 hours.
Best for: Urgent business needs, corporate clients, and personal emergency replacements.
Next-Day Delivery Across Kenya
Our next-day delivery service extends to major towns and cities outside Nairobi. Whether you are in Mombasa, Kisumu, Nakuru, Eldoret, Nyeri, or Thika, we ensure that your IT equipment reaches you promptly.
Nationwide coverage with trusted courier partners.
Guaranteed dispatch within 24 hours for items in stock.
Suitable for businesses with strict project deadlines and customers who value speed.
Small items
At Lansotech Solutions, we provide fast and reliable delivery options for small items such as laptop accessories, computer peripherals, and software. Customers in Nairobi enjoy same-day and next-day delivery, while nationwide clients benefit from secure shipping within 1–3 business days. We also offer convenient pickup services at our Nairobi office. Every order is carefully packaged to ensure safe arrival, with affordable delivery rates and real-time tracking for peace of mind.
Large items
At Lansotech Solutions, we are committed to ensuring that our customers enjoy a seamless, reliable, and efficient delivery service when purchasing large items such as desktops, TFT monitors, networking products, POS systems, laptops, servers, printers, and software solutions. Our delivery options for large items are carefully designed to provide flexibility, affordability, and convenience to businesses and individuals in Nairobi and across Kenya.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 7 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
Conditions for Exchange or Return
To ensure smooth processing, the following guidelines apply:
Proof of Purchase Required
Customers must present the original invoice or receipt when requesting an exchange or return.Return Period
Items must be returned within 7 days from the date of purchase.
For online orders, the return period is counted from the date of delivery.
Product Condition
Products must be returned in their original packaging, complete with manuals, accessories, and warranty cards.
Items showing signs of misuse, physical damage, or missing parts may not qualify for return.
Eligible Products
Computers, laptops, and accessories that are defective on arrival (DOA).
Products delivered in error or those that are different from what was ordered.
Items under manufacturer’s warranty that fail within the first 7 days of purchase.
Non-Returnable Products
For hygiene, licensing, and security reasons, some items cannot be exchanged or returned once sold:
Opened software packages and activation keys.
Consumables such as printer inks and toners once opened.
Items that have been tampered with or serviced by unauthorized technicians.
Step-by-Step Exchange & Return Process
At Lansotech Solutions, our return system is simple and efficient.
Initiate a Request
Contact our customer support team via phone, email, or by visiting our Nairobi shop to lodge your return request.Product Assessment
Our technical team inspects the returned item to verify its condition and confirm eligibility under the policy.Approval & Processing
Once approved, you may choose one of the following:Exchange for another product of equal or higher value.
Repair or replacement of defective items under warranty.
Refund processed through the original payment method (where applicable).
Refunds and Store Credit Options
Depending on the nature of your purchase, we provide flexible refund options:
Direct Refunds – Customers who paid via M-Pesa, bank transfer, or card payment will receive refunds directly through the same method.
Store Credit – Customers may opt for store credit to be used for future purchases. This is especially beneficial for corporate clients who frequently place bulk orders.
Corporate Clients and Bulk Orders
We also provide a tailored return and exchange policy for businesses and organizations that purchase in bulk:
Advance replacement options for critical IT equipment.
Priority handling to reduce downtime.
Flexible store credit balances for quick re-orders.
This makes Lansotech Solutions the ideal partner for corporate IT procurement in Nairobi and across Kenya.
Warranty Support
Most of our products come with a manufacturer’s warranty, and we assist our customers in processing claims. Depending on the item, warranty coverage may include:
Repair or replacement of faulty components.
Full replacement for irreparable items within the warranty period.
After-sales support and technical assistance for troubleshooting.
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FAQs
We understand how important it is to receive your order on time. If your order has not yet arrived, please consider the following:
- Check your order confirmation to ensure the estimated delivery date has not yet passed.
- Verify your shipping details to confirm that the delivery address and contact information provided are correct.
- Check your shipment status using any tracking information provided, if applicable.
- Delivery may be delayed due to factors beyond our control, including adverse weather, traffic, public holidays, courier delays, or other unforeseen circumstances.
If your estimated delivery date has passed and you have not received your order, please contact our Customer Support team with your:
- Order number
- Full name
- Contact phone number
- Delivery address
We will investigate the status of your order with the courier and provide you with an update as soon as possible.
Please note that Lansotech Solutions is not responsible for delays caused by incorrect delivery information provided by the customer or circumstances beyond our reasonable control. However, we will make every reasonable effort to assist you in locating your shipment and resolving any delivery issues promptly.
Delivery services on public holidays depend on the availability of our delivery partners and courier services.
In most cases, deliveries are not made on public holidays. Orders placed during public holidays or outside normal business hours will be processed on the next available business day.
If delivery services are available on a public holiday, additional charges or extended delivery times may apply depending on your location and the courier's operating schedule.
For urgent deliveries, please contact our Customer Support team before placing your order so we can advise you on the available delivery options.
Lansotech Solutions delivers to most locations within our service areas. Delivery availability depends on your postcode, town, city, or region.
To confirm whether we deliver to your location, please enter your postcode during checkout or contact our Customer Support team before placing your order.
No. Next-day delivery is available only for eligible products and delivery locations.
Availability depends on several factors, including product availability, the delivery address, the time your order is placed, and the capacity of our delivery partners. Orders placed after the daily cut-off time, on weekends, or on public holidays may not qualify for next-day delivery.
Lansotech Solutions reserves the right to decline or modify next-day delivery services where circumstances beyond our reasonable control, including adverse weather, courier delays, or operational constraints, may affect delivery timelines.
Yes, in most cases, a signature may be required upon delivery to confirm that your order has been received.
If you are unable to be present, you may authorize another adult at the delivery address to receive and sign for the package on your behalf, where permitted by the courier.
If no authorized person is available to accept the delivery, the courier may attempt delivery again, leave a collection notice, or return the package to the depot, depending on the courier's policies. Any additional delivery charges resulting from a failed delivery attempt may be the responsibility of the customer.
For certain low-value items or deliveries where a signature is not required, the courier may leave the package in a safe location or follow the delivery instructions you provided, where this service is available. Once the package has been delivered according to the agreed delivery method, responsibility for the order passes to the customer.
Online store for electronics
At Lansotech Solutions, our policies on exchange, return, and delivery are designed to give customers peace of mind. We are committed to providing not only high-quality products but also a hassle-free shopping experience. Every order is carefully processed, packed, and shipped to ensure you receive the best possible service.
We encourage customers to reach out to our dedicated support team for assistance at any stage of the shopping journey. Whether it is guidance on returns, delivery options, or general inquiries, we are here to support you.
