FAQ -Frequently asked questions

At Lansotech Solutions, we know you want fast, clear answers when shopping for laptops, desktops, and accessories in Nairobi. Below, we’ve listed the most frequently asked questions - FAQs- to help you shop confidently.

General Questions

What products do you sell?

We stock a wide range of new, refurbished, and ex-UK laptops, desktops, computer parts, accessories, and electronics from brands like HP, Dell, Lenovo, Asus, and Acer.

Do you sell both new and refurbished items?

We clearly label products as new, refurbished, or used so you can make an informed choice.

Where are you located?

Where are you located?
A: We are based in Nairobi CBD, with nationwide delivery across Kenya.

Orders & Payment

How do I place an order online?

Browse our website, add items to your cart, and check out. You can pay via M-Pesa, bank transfer, or cash on delivery (for select locations).

Can I pay on delivery?

Yes, but only for Nairobi orders. For outside Nairobi, payment must be made in advance.

Delivery & Shipping

How long does delivery take?

Nairobi deliveries are same-day if ordered before 3 PM. Outside Nairobi takes 1–2 business days.

Do you deliver outside Kenya?

Yes, we can arrange regional shipping on request.

Returns & Warranty

What is your return policy?

We accept returns within 7 days of purchase if the product is unused and in original packaging.

How do I claim warranty?

Bring or ship the product back to us with proof of purchase, and we’ll handle the warranty claim with the manufacturer or supplier.

Technical Support

Do you offer repair services?

Yes, our technicians handle laptop repairs, motherboard replacements, screen changes, and upgrades.

How can I get help with a product I bought?

Call us at +25491833529